Glacier Technical Solutions, LLC, (GTS) a wholly owned subsidiary of Bristol Bay Native Corporation (BBNC), and a dynamic SBA 8(a) Certified Alaska Native Corporation (ANC), was created by BBNC in 2008.
Our focus on integrating leading edge technologies with proven management processes has built a base of core clients to ensure long-term viability, while diversifying our technical service offerings. The maturing of our processes has strengthened our reputation and established the quality practices necessary to compete in today’s competitive environment.

Solutions for Today and Tomorrow.

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Keys to Success

As GTS’ business and relationships with shareholders, employees and customers grows, the keys below have been critical to our success.

Shareholder Focus – Enriching our Native way of life. GTS provides predictable dividends and opportunities for Bristol Bay Native Corporation (BBNC) shareholders through internships and employment.

Customer Focus – Exceed customer expectations every day. This is effectively accomplished by incorporating International Standards of Operation (ISO) 9001:2008 principles in all work areas. Each work area has measureable goals for performance levels; these goals are reviewed at regular intervals. If performance falls short of expectation, processes are reviewed, and a plan is developed to obtain the desired level of performance. This approach has proven successful for corporations around the world.

Employee Focus – Challenge employees in a rewarding environment. Each employee is encouraged to grow professionally through continuing education or obtaining technical certifications. Employees are provided feedback on a regular basis as to how their performance contributes to the success of GTS.

Corporate Ethics – BBNC has adopted a corporate-wide anonymous reporting hotline and the Ethical Advocate website. You may call 1-866-513-7078 or go online: 24 hours a day, 7 days a week, at BBNC’s Ethical Advocate website.

Or, copy and paste this address into your browser – https://bbnc.ethicaladvocate.com/

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Advantages

There are several advantages when considering GTS as a vendor or subcontractor for your next set of requirements.

As a small business one of GTS’ primary advantages is they are a small lean organization with low-overhead and competitive pricing employing highly skilled experts who are responsive in their communication with customers, provide quick turnaround on deliverables and always maintain a professional level of decorum on the job site. See other GTS advantages below.

  • Engaged and Experienced Leadership Team
  • Competitive Pricing, Excellent Performance
  • Process Driven – ISO 9001:2008 Registered
  • Microsoft Certified Partner | Networking Infrastructure Solutions
  • Shared Corporate Resources
  • Reachback To Corporate
  • Prime Contractors Receive Credit Toward SDB Goals (48 CFR 19.703(c)(1))
  • Prime Contractors Receive 5% Indian Incentive Program Rebate (FAR 52.226-1)
  • 8(a) ANC and GSA Contracting Advantages

As a subsidiary of the Bristol Bay Native Corporation, GTS customers also benefit from having a billion dollar enterprise of corporate resources for efficiencies, best practices, consistencies in contract and administrative processes, continuous improvement and economies of scale. This is quite a confidence builder when buyers or prime contractors are considering our small business services for multi-million dollar requirements. Some of these shared resources are, an established national recruiting network, a DCAA approved finance and accounting system, a large base for insurance purposes, and other advantages provided below.

  • Approved Credit Line
  • Defense Contract Audit Agency (DCAA) Approved Financial System
  • Nationwide Recruiting Capability
  • Web-enabled Contract Reporting
  • Experienced Contract Administrators
  • Robust Benefits Package
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Locations

Headquarters

Glacier Technical Solutions, LLC

1200 Golden Key Circle, Ste 100

El Paso, TX 79925-5816

USA

Training Centers

East Coast

129 Seth Thomas Lane, Suite 3, Swansboro, NC, 28584.

West Coast 

1833 Oceanside Blvd., Suite A, Oceanside, CA 92054.

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Services

Since 2007, GTS has provided Government Services excellence to the Department of Defense (DoD) with core competencies in Logistics, Information Technology, Range Operations, Contact Call Centers, Test and Evaluation and Training Support Services. Brief descriptions of these services are available below.

Logistics Support 

GTS provides excellence in sustainable and affordable technical analysis, design, development and delivery.  We fulfill logistics mission requirements, advanced analytical tools applied by skilled logistics planners and technicians provide exceptional services to reduce life cycle costs. As an example, here are some details from our Institutional Review Board (IRB) Medical Logistics contract.

Protocols that are submitted for annual review are assigned to our expert for the initial review; review is mainly administrative.  The initial review is a comprehensive verification process of the research members involved in the clinical trial to ensure they have their required research training, Curriculum Vitae (CVs) and all the documents submitted applicable to the trial are the most up to dated versions. Additionally as part of the review of the documents, we verify that there is no discrepancies among the documents and if there is, we communicate with the investigators to let them know that documents need corrections. Once all this is completed this is sent to one or two (depending on the risk level of the study) of the IRB members for regulatory and expert matter review. The position acts as a facilitator for both, the investigators and IRB. We help the investigator on getting their research documents to meet the requirement of the IRB which saves while reducing the review time of the IRB members.

Information Technology 

GTS has adopted the IT Service Management (ITSM) as its discipline for managing Information Technology (IT) solutions. ITSM is a philosophy centered on the customer’s perspective of IT’s contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. The following represents a characteristic statement from the ITSM literature:

Providers of IT services can no longer afford to focus on technology and their internal organization. They now have to consider the quality of the services they provide and focus on the relationship with customers.

ITSM is process-focused and in this sense has ties and common interests with process improvement movement (e.g. TQM, Six Sigma, Business Process Management, CMMI) frameworks and methodologies. The discipline is not concerned with the details of how to use a particular vendor’s product, or necessarily with the technical details of the systems under management. Instead, it focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.

Information Technology (IT) is defined as “the study, design, development, implementation, support, or management of computer-based information systems, particularly software applications and computer hardware.” IT deals with the use of electronic computers and computer software to convert, store, protect, process, transmit, and securely retrieve information.

  • Data Center Support
  • Custom Solution Development
  • Hardware Support
  • Operating System Support
  • Programming Support
  • Database Administration
  • Security
  • Network/Infrastructure Support
  • Disaster Recovery

Range Operations

Training and testing of our country’s defense systems is critical when these systems are relied on during wartime situations. Operations and maintenance of the ranges supporting this training and testing is just as critical.  

GTS provides Primary Training Range (PTR) operations and maintenance support for the US Air Force and the US Air Force Special Operations Command.  Specialized range capabilities include Bombing and Gunnery, Electronic Combat, and Electronic Scoring.  GTS provides a low risk, cost effective solution for meeting the range operations’ needs.

GTS provides services in the following Range Operations related areas:

  • Range Management
  • Air Traffic Control
  • Operations Maintenance & Support
  • Heavy Equipment Maintenance & Operations
  • Wildland Fire Operations
  • Training & Safety

Contact Call Centers

As technology progresses and industry is expanding its virtual capabilities, GTS provides the ideal solution to meet the need for Contact Call Center services.  With it primary location in El Paso, Texas, GTS can provide well qualified personnel at lower than industry average prices.  GTS can offer this advantage remotely, to any prospective customer, regardless of their location.

GTS, in conjunction with the US Government, operated a medical appointment call center for Active Duty and Retired Military Personnel and their dependents.  The operation consisted of answering Inbound Calls and placing Outbound calls.  GTS was responsible for scheduling and booking medical appointments for 250,000 beneficiaries in San Antonio, Texas and surrounding areas.  In addition to Referral Management Care, GTS booked Medical appointments for Primary Care and Specialty Care. Two full shifts of Telephone Appointment Clerks were employed to cover this operation with hours of operation ranging from 6:30 AM to 4:30 PM.  A GTS Project Administrator and Team Leads assisted the US government on-site at a centralized customer location.

GTS provides services in the following Contact Call Center support related areas:

  • USA Based Services
  • Tier I & II Hardware & Software
  • Medical Appointment Call Center Services
  • Nurse Telehealth Services
  • Contractor or Customer Location
  • Centralized or Remote

Test and Evaluation

Testing defense systems in a clean laboratory setting and having them succeed is far from knowing if they will operate successfully on a battlefield.  The US Army has invested significantly into creating operationally realistic environments in which to test and evaluate its systems.  

The Army utilizes operationally realistic test ranges to simulate the conditions that will be faced in operational environments for the systems under test. Some of the ranges regularly used by the Army Test and Evaluation Command’s Operational Test Command (ATEC OTC) are Fort Bliss, White Sands Missile Range, Fort Sill, Yuma Proving Ground, Kwajalein Atoll, and Dugway Proving Ground. Additionally, the Army created the Network Integration Evaluation (NIE) program, now known as the Army Warfighting Assessment (AWA), to test new and emerging networked technologies in vast desert and mountainous terrain.

GTS, located near Fort Bliss, provides support to OTC at Fort Bliss, Fort Sill, and deployed locations, in the testing of combined arms systems.  Highlights of systems tested include the THAAD and Patriot (PAC3) missiles.

GTS provides services in the following Test and Evaluation related areas:

  • Test Planning Support
  • Instrumentation, Simulation & Communication Support
  • Design, Fabrication, Installation, and Integration of Instrumentation Devices
  • Data Collection & Extraction
  • Data Reduction & Analysis
  • Test Reporting Support

Training Support 

Since 2010, GTS has supported US Military training with turnkey immersive services that replicate real-world conditions, including all management, logistics, transportation, personnel and supplies.

GTS maintains a pool of hundreds of experienced and trained Role Players of Afghan, Arabic, African, Korean, Filipino, Guatemalan, Georgian/Russian and other ethnicities representing several theaters of operations, as well as a pool of SMEs with military experience and special operations training. GTS has provided 1.14M hours of Role Player Support to the DoD as of May 2016.

We operate out of two operations centers, the first located in Oceanside, California, just outside the main gate to Camp Pendleton, and the second in Jacksonville, North Carolina, adjacent to Camp Lejeune. From these two locations, we are able to support training anywhere in the continental U.S. We also maintain personnel and equipment in Honolulu, HI, from which we support training at MCB Hawaii, MCTA/Bellows, Kahuku Training Area, and Schofield Barracks.

We have a large inventory of blank-fire M4s, AKs,* pistols and other weapons, replica Rocket Propelled Grenades (RPGs) and mortars, blank-fire ammunition, and materials necessary to create realistic combat and battlefield situations.

* NOTE: GTS is the sole provider of the DefendSafe Weapons Training System, blank-fire-only AK-family 7.62x39mm variants that eliminate catastrophic safety hazards and risks in the training environment, while exceeding the realism and quality of training accomplished now with current systems.

Turnkey training support, including:

  • Project management
  • Cultural Role Players (RP)
  • SMEs, Controllers, Interpreters, RP Coordinators, Instructors
  • Scenario development and execution
  • Costumes, military/police uniforms, protective equipment
  • Weapons and ammunition
  • Realistic battlefield effects
  • Combat wound/trauma effects
  • Logistics and personnel support
  • Local, state and federal licenses (ATF, BFX proximate licensing, CA DOJ, Federal Firearms Licenses)
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An F-15E Strike Eagle soars above Grand Bay Bombing and Gunnery Range at Moody Air Force Base, Ga., May 20, 2016. Multiple Air Combat Command aircraft conducted joint aerial training, showcasing the aircraft’s tactical air and ground maneuvers, as well as their weapons capabilities. (U.S. Air Force photo/Airman Daniel Snider)
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Contracting

Contracting our services can be done directly through the Small Business Administration’s 8(a) Program and the Government Services Administration (GSA) Advantage!® online system.

To view our company profile information in the System for Award Management or SAM, we invite you visit the SAM Quick Search page with the following information:

GTS DUNS Number: 827155065

GTS CAGE/NCAGE Code: 54GG5

SBA 8(a) Program

One of the single most important advantages GTS has, is their designation as an SBA – certified 8(a) Alaska Native Corporation (ANC), a business development program established to help disadvantaged businesses compete in the Government market.

The benefits of the 8(a) program to Contracting is:

  • Accelerated Contract Award Timelines
  • Awards Not Subject To Protests
  • Direct Awards Of Any Dollar Value (Note: J&A required for awards over $22M)
  • Contributes To Small Business Goals
  • Reduces Stress On Customer Resources
  • Larger Contracts Stabilize Workforce
  • Ease of Procurement (see GTS’ 8(a) Sole Source Process graphic below)

For more information contact any of the Business Opportunity Specialists at the Spokane Branch Office of the SBA’s Seattle District in Washington State.

Spokane Branch Office

801 W. Riverside Ave., Suite 444

Spokane, WA  99201

(509) 353-2800 (office)

(202) 481-2501 (fax)

GSA Schedule 84

GTS has been awarded a GSA Schedule 84 (Total Solutions for Law Enforcement, Security, Facilities Management, Fire, Rescue, Clothing, Marine Craft, and Emergency/Disaster Response) contract under category 426-6 (Law Enforcement and Security Training) to better serve the needs of our customers.

“The GSA Schedules Program serves as the catalyst for billions of dollars in federal spending, helping to meet procurement needs for eligible users, including all branches of federal and State and Local government through applicable programs. These long-term Indefinite Delivery Indefinite Quantity (IDIQ) contracts assist customers with procuring a vast array of supplies and services directly from quality commercial suppliers.” -www.gsa.gov

Federal Customers: “GSA simplifies federal procurement by negotiating large multi-user contracts and by leveraging the volume of the federal market to drive down prices. Federal agencies place orders against these contracts in many ways – through GSA customer representatives or catalogs, by phone or fax, charge cards, electronic requisitioning, in-person auctions, over the Internet, or by contacting suppliers directly. Basic Schedule ordering guidelines provide useful information to start ordering from GSA Schedules.” -www.gsa.gov

State and Local Customers: “The Cooperative Purchasing Program allows state, local and tribal governments to benefit from pre-vetted industry partners on a variety of information technology products and services as well as security and law enforcement products and services offered through specific GSA Schedule contracts.” GTS’ Schedule 84 is one of those specific contracts. “This program allows eligible entities to purchase from Cooperative Purchasing approved industry partners, at any time, for any reason, using any funds available.” – www.gsa.gov

Ordering from GSA schedules is easy: “Supplies and services available on Schedules can be accessed from one convenient online location. GSA Advantage!® is the electronic online shopping and ordering system linking customers to thousands of contractors and millions of supplies and services.” – www.gsa.gov

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Careers

Current Openings

Click here to find all vacancies or search specifically by job type and geographic location, and apply for those that interest you.

Benefits Offered

The type and cost of benefits offered are affected by the project and / or contract for which the employee works.  Since GTS holds a number of contracts with the Federal Government, benefits in any specific position may be dictated by contract, location or regulation.  Availability of benefits varies based on the employment status and number of hours worked each week.

Common offerings include:

  •  *Medical / Dental / Vision Insurance Coverage
  •  *Short / Long Term Disability Coverage
  •  *Life Insurance for the Employee and Dependents
  •   Paid Holidays
  •   Vacation
  •  *Sick leave
  •   Educational Assistance
  •  *401 (k) with multiple investment options

*These benefits may be limited by an applicable Health & Welfare provision, pension or other benefits offered under a Service Contract Act Wage Determination or Union Collective Bargaining Agreement.

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Connect

The best way to connect with us is via email: info@gt-sol.com. We look forward to hearing from you.

You can also connect with us by phone, toll free (877) 254-4312.

Our Company Headquarters address of record is:

Glacier Technical Solutions, LLC.

1200 Golden Key Circle, Suite 400

El Paso, TX 79925

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News & Media

Videos

Afghans MCB Hawaii 2011-2012

GTS’ support of Military Readiness Exercises using our Afghan Role Players.

Africans CP Lejeune

GTS’ support of Pre-Deployment Training using our team of African Role Players.

Videos

Filipinos MCB Hawaii 2014

GTS Provided Filipino Role Players for Marine Home Station Training – Medical.

Guatemalans Quantico 2014

GTS provided Guatemalan Role Players for Marine and Federal Agent Readiness Training.

Videos

Koreans MCBH 2012

GTS Provided Korean Role Players for Pre-Deployment Training at Camp Pendleton and MCB Hawaii.

GTS Training Capability Overview

This video demonstrates GTS’ Training Support Services capability using ethnically and culturally correct Role Players for the desired training location, plus our partner DefendSafe’s patented Blank-Fire-Only Weapons Training System, Battlefield Effects (BFX) and Special Effects (SFX).

Brochure

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GTS’ Corporate Capabilities Brochure

Learn more about Glacier Tec hnical Solutions, LLC, and the expert services we provide.

Image Gallery

 

News

 

Notice to Employees (27SEP2016) – Click on image below to read.

notice-to-employees

 

GSA Contract (01SEP2016) – GTS was awarded a GSA Schedule 84 (Total Solutions for Law Enforcement, Security, Facilities Management, Fire, Rescue, Clothing, Marine Craft, and Emergency/Disaster Response), category 426-6 (Law Enforcement and Security Training) to better serve the needs of their Federal, State and Local customers.